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Xvaji FAQ — All Your Questions Answered

Whether it's about accounts, bonuses, KYC, security, or gaming — find clear, straightforward answers to all your questions right here.

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Frequently Asked Questions

No — each person is allowed only one account on Xvaji. This isn't just a rule; there's a reason behind it. If someone tries to claim bonuses multiple times by opening extra accounts, the system detects it automatically — through mobile number, device ID, and IP address.

What happens if you're caught:

  • All accounts will be closed simultaneously
  • All balances and earned bonuses will be forfeited
  • That number and device will be blocked from registering again in the future

If multiple family members from the same household want to open separate accounts, contact support in advance — approval is granted if separate devices and phone numbers are used.

Xvaji strictly enforces an 18+ policy. No one under the age of 18 can register, deposit, or place bets under any circumstances. Date of birth is verified at registration, and if there's any doubt, a National ID Card or birth certificate will be requested.

If there is evidence that a minor has accessed and played on an adult member's account, that account will be closed. We urge parents and guardians — keep your login credentials secure and use a password lock on your devices. To protect your child, Responsible Gaming Visit the page.

Xvaji regularly hosts tournaments and leaderboard challenges — especially during the cricket season and major football events. Here's what you need to do to participate:

  • You must have a verified and active Xvaji account
  • Promotions Page Click "Join" on a specific tournament to register
  • You must meet the minimum bet amount on designated games or sports (typically ৳50 minimum per bet)

Points System: You earn points for every winning bet. Players at the top of the leaderboard receive rewards each weekend — first place typically wins a cash bonus of up to ৳20,000. Full rules are listed separately on each tournament's page.

KYC (Know Your Customer) is an identity verification process that keeps your account secure and helps prevent fraud. You'll typically be asked to complete KYC before your first large withdrawal or when withdrawing more than ৳10,000.

What you'll need:

  • National ID Card (NID) — photos of both front and back
  • A clear photo of yourself (selfie) — holding your NID
  • The mobile number you want payment sent to must match the number on your account

Hours: Verification is usually completed within 6–24 hours of submitting your documents. If you need it done faster, let us know via live chat — during office hours (9 AM–11 PM) it can be done in as little as 2–3 hours.

The wagering requirement (or rollover) refers to the total amount you need to bet before you can withdraw your bonus. Xvaji's standard formula:

Bonus amount × rollover number = total amount to be wagered

Example: You received a ৳1,000 bonus with a 10x rollover — that means you need to place a total of ৳10,000 in bets (wins and losses combined). Not all bets count — any bet with odds below 1.5 does not contribute toward the wagering requirement.

Validity: wagering must typically be completed within 7 days of receiving the bonus. For specific bonus terms, on the Promotions Page Listed separately.

Xvaji offers several types of slot games — each with its own features and payout structure:

  • Classic Slots (3 reels): Simple, classic-style games — the perfect starting point for new players
  • Video Slots (5+ reels): Features animations, free spins & bonus rounds — the most popular choice
  • Megaways Slots: Winning combinations change with every spin — far more possible outcomes
  • Progressive Jackpot Slots: A portion of every bet goes into the jackpot pool — your chance at a big win
  • Crash Games: Not a slot but just as exciting — the multiplier keeps climbing, so cash out at the right moment

Tip for beginners: start with Classic Slots and small bets — once you're comfortable with the rules, move on to Video Slots.

Enabling two-step verification (2FA) means that even if someone knows your password, they still can't access your account. Here's how to set it up on Xvaji:

  1. Log in and click the profile icon at the top right
  2. Go to "Account Settings" → "Security"
  3. Toggle on "Mobile OTP Verification"
  4. A confirmation OTP will be sent to your registered number — use it to activate your account

From that point on, every time you log in you'll need both your password and a one-time OTP sent to your mobile. A few extra tips to keep your account secure:

  • Use a password of at least 12 characters, mixing uppercase and lowercase letters
  • Change your password every 3 months
  • Never share your OTP with anyone — Xvaji staff will never ask for your OTP

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Our Bangla-speaking team is available on live chat 24/7 and ready to help.

support@xvaji.net

About the Xvaji FAQ Page

Xvaji's FAQ page is built to give Bangladesh users clear, direct answers to the questions we hear most. Topics like KYC, bonus wagering, account security, and account policies — all covered here in plain, straightforward language.

Xvaji believes in full transparency. Nothing is hidden in our FAQ — bonus terms, KYC requirements, all of it is laid out clearly. If you can't find an answer here, reach out via live chat — you'll typically get a response in Bengali within 5 minutes.

This page is updated regularly. Whenever a new feature launches or a policy changes, the FAQ is updated too. So if you're unsure about something, check back here — you'll always find the latest information.

A tip for new members: before registering, take a moment to check out the Terms & Conditions and Responsible Gaming Take a moment to read through this page. It'll save you confusion down the line and significantly reduce the chances of running into account-related issues.

More Ways to Get Help

Live Chat

Use the chat button at the bottom right of any page on the site — available 24/7 in Bangla.

Email Support

For complex issues, email us at support@xvaji.net — you'll receive a detailed response within 24 hours.

Terms & Conditions

To read the full policy in Bangla here Go.

Privacy Policy

To learn how your information is kept secure, visit our Privacy Policy View.

Rewards & Bonuses

To see all active offers and rewards Rewards Page and Promotions Visit.

Responsible Gaming

To maintain healthy limits on your play Responsible Gaming Use the tools on the page.

Still have questions? We're here to help

Live chat, email, or register directly — whichever works best for you.

18+ only. Play responsibly.

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